Returns

If the returned product does not meet the return conditions below, we unfortunately cannot accept the return.

What are the return policies and guidelines?

• Returned items must be sent back within 30 days of receipt. We cannot accept returns after this period.
• All returned items must be unused, unopened and in original plastic packaging.
• We are not responsible for the cost of returning the items.
• Please ensure the returns form is approved - failure to approve may result in your return not being processed.
• Please ensure that all returned items are properly packaged so that they are not damaged during shipping.
• Please ensure all return packages are sent using a trackable, insured service as we cannot accept responsibility for items damaged or lost during return transit.

What are the return options?

- If you are not satisfied with your order or purchase in store, you can return your order within 30 days of receipt or purchase in store.

What is the return procedure?

- You can return your product within 30 days of receipt or payment in the store.

- After registering your return, you have another 14 days to send your return. This can easily be done by following the instructions listed below.

- Once your return has been received in good order, it will be processed as soon as possible (no later than 5 working days). The order must be returned in the original packaging.

- The refund will be deposited into the account with which you placed the order within 14 days after receipt of your return.

Please note: if you purchased a starter pack, set or a colour set, you must return it in the condition in which you received it or purchased it in the store.

Are returns free?

- The shipping costs for returning your order are at your own expense. If you are not satisfied with your order, you can indicate this when registering your return. If we see that we have made a mistake, we will cover the shipping costs and you will get them back from us.

My product is broken/damaged, can I return it for free?

- If your order is broken or damaged, please contact us. A broken or damaged product that falls within the warranty period can of course be returned free of charge. You can contact us here .

Return instructions

Step 1: Download the return form

Print the form.

Step 2: Complete the form completely

Please include this form with your return shipment.

Step 3: Return the package

The return address is stated on the form.

Please keep the proof of postage until you are sure that SHATY has received your package safely. We will need this if we do not receive the return package.

Email your order details (order number) and shipping details of the package to contact@shaty.nl

Not satisfied with the product or do you have other questions? You can always contact us via contact@shaty.nl or this page .